Changes and returns

How should I do to return an item?

If you wish to return a product for any reason, first contact our customer service department via the contact section of our online store, where you'll find a form to make your return. Choose "Return" on the subject box, selecting the number of your order, and the product to be returned (in case it is more than one type listed in the message body). Leave a message explaining the reason for return and no later than 2 business days, we will contact you to process the return message.

To request a refund, you must first have received the goods.

What is the deadline to make a return?

The deadline for any refund is 15 days from the date of receipt of the order.

Do I have to pay something for my refund?

Returns are always free on, whenever a cause of our company, such as sending a product that did not match the description, oequivocación in size or color on our part. There will be no direct cost to the customer if the return was for a cause alien to us, but in this case responsible for getting the order to our stores, will be the buyer. In either case, contact us to tell you the address of our warehouses and to tell you how to avoid additional costs for customs documentation.

It is very important that you contact us in advance from the contact form on this website. Upon receipt of the merchandise in our stores, it will be reviewed by our staff and we will send the item you have chosen to make the change.

How will I receive my refund?

Once the return is approved, the amount in the same way you made your purchase you will receive

When will I receive my refund?

After approving the return (items must be in perfect condition and have internal tags) you will receive a confirmation email telling you that the amount is credited to your account within days. Remember that the payment to the credit card always depend on your bank.

Can I change my articles?

Yes, in case you wish to make a change, either because you do not like your purchase, or because you have not selected the right size, please by section coctacto of this online store, indicating which of the products purchased you want to change, and what would you like to do. You can send the link or reference article, and its color and size to make the reservation for this product until you get your return.

It is very important that you contact us in advance from the contact form on this website. Upon receipt of the merchandise in our stores, it will be reviewed by our staff and we will send the item you have chosen to make the change.

What is the deadline for the change?

The deadline for any change is 14 days from the shipping confirmation email.

The company reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition in which they were received.