Where I can receive my order?
You can receive it in the direction you choose (home, work, etc.) of any of the following countries: Austria, Belgium, France, Germany, Italy, Netherlands, Portugal, Spain, Switzerland, Denmark, Ireland, Bulgaria, Cyprus , Croatia, Czech Republic, Estonia, Finland, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Romania, Slovenia and Sweden.
When am I getting my order?
Delivery times depend on the destination of the shipment. For shipments to Peninsula and Portugal, the standard shipping is from 24 to 48 hours. Shipments to the Balearic Islands are 3 to 5 working days. No shipment to the Canary Islands, Ceuta and Melilla.
For shipment to Germany, Belgium, Italy, Luxembourg, Netherlands, United Kingdom, Austria, Slovakia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Poland, Delivery, depending on the country, will vary between 3 and 5 business days.
Mr.Farma is not responsible for any delays in delivery caused by the transport agency or reasons beyond our control.
How much do I pay for the shipping?
For shipments to Mainland Spain and Portugal, we have the standard shipping costs, 5.95 EUR. It is for free for orders over 75 EUR. If you ship to the Balearics and France, the shipment will cost a total of 19.90 EUR.
For shipments to Germany, Belgium, Italy, Luxembourg, Netherlands, UK the shipping costs are 25.90 euros.
For shipping to Austria, Slovakia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Poland, Czech Republic, Sweden, Switzerland the shipping cost are 49.90 euros.
What is the deadline to make a return?
The deadline for any refund is 15 days from the date of receipt of the order.
Do I have to pay something for my refund?
Returns are always free on, whenever a cause of our company, such as sending a product that did not match the description, oequivocación in size or color on our part. There will be no direct cost to the customer if the return was for a cause alien to us, but in this case responsible for getting the order to our stores, will be the buyer. In either case, contact us to tell you the address of our warehouses and to tell you how to avoid additional costs for customs documentation.
It is very important that you contact us in advance from the contact form on this website. Upon receipt of the merchandise in our stores, it will be reviewed by our staff and we will send the item you have chosen to make the change.
Can I change my articles?
If, in case you wish to make a change, either because you are not convinced of your purchase, or because you have not selected the right size, please contact us through the online shop section of this online store, indicating which of the products you want to change, and Which would you like to do You can send us the link or the reference of the article, to make the reservation of this product until your return arrives.
It is very important that you contact us previously from the contact form of this website. Once received the merchandise in our warehouses, will be reviewed by our staff and we will send the product that you have chosen to make the change.
What is the deadline for the change?
The deadline for any change is 14 days from the shipping confirmation email.
Colors and prints
With regard to products in which there may be different colors, collections and prints, within the same reference, MISTER FARMA will send a model in a random manner, not being able to make responsible that the model or color are not to the customer's liking. And not being a reason for return.
This is very common in pacifiers, baby bottles and baby items, so we ask that in the field observations tell us your preferences.
In these products the photo may not match the product, due to the diversity of colors / prints for the same code. Yes that will match at all times with the NATIONAL CODE of the product.